Quality kitchens - cabinets - doors - accessories

Need help? Call us 0844 318 3814

Terms and Conditions

This page (together with our Privacy Policy and Terms of Website Use - see below) tells you information about us and the legal terms and conditions (Terms) on which we sell our products listed on our website (our site) to you.

These Terms will apply to any contract between us for the sale of the products you have selected (Products) and which you want to order and purchase from us (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.

You should print a copy of these Terms for future reference.

We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.

These Terms, and any Contract between us, are only in the English language.


1.  Information about us

1.1 We operate the website www.fitakitchen.com and trade as FitakitchenTM. We are Fitakitchen Limited, a company registered in England and Wales under company number 9042371 and with our registered office at Century House, 29 Clarendon Road, Leeds LS2 9PG. Our VAT number is 198 4482 53.

1.2 If you wish to contact us for any reason, including because you have any complaints, you can contact us by telephoning our customer service team at 0844 318 3814 or by e-mailing us at enquiries@fitakitchen.com.

1.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.


2.  Our products

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours will accurately reflect the colour or finish of the Products. Your Products may vary slightly from those images. In addition as wood is a natural product, there are natural variations within it.

2.2 We can provide sample doors so that you may view a closer approximation of the colour and finish and view this in your room, but these are charged for due to the cost of the doors and delivery. Where you pay for a sample door and proceed to place an order, we will discount the cost of the sample door from your order.


3. Use of our site

Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


4.  How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read this policy, as it includes important terms which apply to you.


5.  How the contract is formed between you and us

5.1 Our site shopping pages will guide you through the steps you need to take to design and create the kitchen you require and place an order with us for the Products. As the Products are customer made to your specifications, please take care and ensure that the measurements you use are correct. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5.3.

5.3 We will confirm our acceptance to you by sending you an e-mail (Confirmation).  The Contract between us will only be formed when we send you the Confirmation.

5.4 If we are unable to supply you with a Product, for example because that Product is no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.


6.  Our right to vary these Terms

6.1 We amend these Terms from time to time. Please look at the bottom of this page to see when these Terms were last updated.

6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3 We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.

6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.


7.  Your consumer right of return and refund

7.1 Because each product is custom made to your particular requirements, the legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply.


8.  Delivery

8.1 We will contact you with an estimated delivery date and will keep you informed of the progress of your order. Please keep in mind that because the Products are custom made and we apply high standards during the manufacture process, there can be delays in having your order ready for delivery.

8.2 If there is any problem which means we may not be able to deliver by the estimated delivery date, we will contact you and arrange a new date.

8.3 We will contact you and give you at least 48 hours’ notice of the actual delivery date so that you may arrange for there to be access to your property for delivery and a suitable person(s) to be present to aid with unloading and carrying the Products to your property. Please advise us at this time of any special arrangements, such as, if your property is not on the ground floor. Our delivery driver will assist you with unloading the Products and placing them in a downstairs room of your choice (we will not carry the Products to another floor without prior arrangement). If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises (rather than leaving these unsecured at your property), in which case, please contact us to rearrange delivery. As we will need to make a second attempt to deliver the Products, we may charge for this.

8.4 Delivery of an order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

8.5 You own the Products once we have received payment in full, including all applicable delivery charges.


9.  Price of products and delivery charges

9.1 The prices of the Products will be as quoted on our site at the time you submit your order. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.5 for what happens if we discover an error in the price of Product(s) you ordered.

9.2 Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

9.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.4 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to our Delivery Charges page.

9.5  Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.


10.  How to pay

10.1 You can only pay for Products using a debit card or credit card. We accept the following cards: Visa, Mastercard and American Express.

10.2 Payment for the Products and all applicable delivery charges is in advance and taken at the point the Contract is created (see clause 5).


11.  Warranty for the Products

11.1 We provide a warranty that on delivery and for a period of 5 years from delivery, the doors and cabinetry shall be free from material defects. However, this warranty does not apply in the circumstances described in clause 11.2.

11.2 The warranty in clause 11.1 does not apply to any defect in the Products arising from:

(a) fair wear and tear;

(b) incorrect fitting, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

(c) if you fail to operate or use the Products in accordance with the user instructions; or

(d) any alteration or repair by you or by a third party who is not one of our authorised repairers.

11.3 This warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.


12.  Our liability

12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

12.2 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

12.3 We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) defective products under the Consumer Protection Act 1987.


13. Events outside our control

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.

13.2 An Event Outside Our Control means any act or event beyond our reasonable control, which includes events such as (this is not an exhaustive list) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

13.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 60 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.


14.  Other important terms

14.1 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

14.3 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

14.4  Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland governed by Scots law.


Version: 2.01 - February 2015


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 Privacy Policy

At Fitakitchen we respect your privacy and take our responsibilities for looking after your personal information very seriously. 

This policy sets out what personal information we gather about you when you visit our website, how we may use that information and who we may share it with. 

We recognise our duties as a Data Controller under the Data Protection Act 1998 and have completed a registration with the Information Commissioner’s Office.  Our registration number is: A8049788.

We take care to process all personal information in compliance with the Data Protection Act 1998. 


What information we collect 

We will collect the personal details necessary to provide you with the service you expect from Fitakitchen; which will include the supply of products and communication for customer service purposes. 


How we use your information 

We will use your information for the purposes of delivering our services to you; including the payment for and delivery of our products, and to provide customer service support. 

We may use your information to contact you for customer satisfaction surveys or feedback. 

We use Google Analytics to track general data related to how the website is used.  This data does not personally identify you to us or any third party; it is used purely to aid our market research. 


Disclosure of your information 

We will only share your information with third parties where: 

  • It is necessary to fulfil our commitment to you, i.e. accepting payment for and making delivery of goods.
  • The company and assets are acquired by a third party.
  • We are required to do so by law. 

We will not pass or sell your information on to any third parties for marketing purposes. 


Use of cookies 

Cookies are very small text files that are stored on your computer when you visit some websites.   

We use cookies on our website as they are necessary to complete the financial and ordering processes.  Further details are available in our Cookies Policy.   


Your rights 

Under the Data Protection Act you have the right to be told what personal information we hold about you.  Should you wish to make such a request, please address this to us in writing using the contact details provided below.  


Changes to the privacy policy 

We may modify or update this privacy policy for time to time.  Any changes to this policy will be made available here. 


Contact details

Should you have any queries relating to this privacy policy, please contact our Company Director at: 

  • Fitakitchen Ltd, Century House, 29 Clarendon Road, Leeds LS2 9PG 

  • 0844 318 3814


Version: 2.01May 2015


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 Website Terms of Use

These following terms (together with the documents referred to below) tell you the terms of use on which you may make use of this website.  Use of the website includes accessing, browsing and using the website.  

Please read these terms of use carefully before you start to use the website, as these will apply to your use of the website.  We recommend that you print a copy of these terms of use for future reference.  

By using the website, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use the website. 


Accessing the website 

The website is made available free of charge. 

We do not guarantee that the website, or any content on it, will always be available or be uninterrupted.  Access to the website is permitted on a temporary basis.  We may suspend, withdraw, discontinue or change all or any part of the website without notice.  We will not be liable to you if for any reason the website is unavailable at any time or for any period. 

You are responsible for making all arrangements necessary for you to have access to the website. 

You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


Changes to the website 

We may update the website from time to time, and may change the content at any time.  However, please note that any of the content on the website may be out of date at any given time due to changes in the product range, which are in the course of being updated. 

We do not guarantee that the website, or any content on it, will be free from errors or omissions. 


Intellectual property rights 

The material and works on the website are protected by copyright and other intellectual property laws and treaties around the world.  All such rights are reserved. 

You may print off one copy, and may download extracts, of any page(s) from the website for your personal use and you may draw the attention of others to content posted on the website. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. 

Our status and that of any identified contributors, as the authors of content on the website must always be acknowledged. 

You must not use any part of the content on the website for commercial purposes without obtaining a licence to do so from us or our licensors. 

If you print off, copy or download any part of the website in breach of these terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. 


Limitation of our liability 

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law. 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the website or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: 

  • use of, or inability to use, the website; or

  • use of or reliance on any content displayed on the website.

If you are a business, please note that in particular, we will also not be liable for: 

  • loss of profits, sales, business, or revenue;

  • business interruption;

  • loss of anticipated savings;

  • loss of business opportunity, goodwill or reputation; or

  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or to your downloading of any content on it, or on any site linked to it.

We assume no responsibility for the content of sites linked on the website.  Such links should not be interpreted as endorsement by us of those linked sites.  We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, these are set out in our Terms and Conditions - see above.



We do not guarantee that the website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the website.  You should use your own virus protection software.

You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.  You must not attempt to gain unauthorised access to the website, the servers on which the website is stored or any server, computer or database connected to the website.  You must not attack the website via a denial-of-service attack or a distributed denial-of service attack.  By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990.  We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing all the information we hold concerning you to them.  In the event of such a breach, your right to use the website will cease immediately.


Linking to the website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the website in any site that is not owned by you.

The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these terms.


Third party links and resources in the website

Where the website contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.


Applicable law

These terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law.  We both agree to the exclusive jurisdiction of the courts of England and Wales.


Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


Other information:


Version: 2.01May 2015


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