Quality kitchens - cabinets - doors - accessories

Need help? Call us 0844 318 3814

Customer Care

Fitakitchen.com is an online retail website selling quality kitchen furniture and accessories to the public at competitive prices. 

At Fitakitchen.com we strive to provide all our customers with a positive experience which leaves them with a long-lasting excellent impression of us.


Customer Service Goals

  • We aim to respond in a friendly and efficient manner to all enquiries received by telephone and email;

  • We aim to answer all enquiries received on week days (Monday – Friday) within one working day and all enquiries received at weekends by 5pm on the following Monday (excluding Bank Holidays);

  • If we need to research the answer to a question we will keep the customer informed as to when they can expect a full response;

  • We aim to be knowledgeable about our products and informed about the kitchen industry, so we can continuously improve the service and information provided to our customers.


Meeting Our Goals

 We will meet our goals by:

  • Remaining courteous at all times. 
  • Staying abreast of product changes and developments in the kitchen industry, to ensure we have access to the most up-to-date information available. 
  • Continually assessing the service we provide and identifying where we can make improvements.
  • Always striving to be the best we can.

Your Customer Rights

 We at Fitakitchen.com believe you, our customer, deserve to receive a polite, friendly, helpful and knowledgeable service from us.

 If you have any enquiries about using our website, our products and/or our services, please contact us on 0844 318 3814 or enquiries@fitakitchen.com

 If any problems or issues arise from using our website or regarding our products and/or our services, please notify us immediately on 0844 318 3814 or enquiries@fitakitchen.com

 We will endeavour to resolve any problems or issues as quickly as possible and to the satisfaction of both the customer and ourselves.

 Please refer to our Terms and Conditions for further details.


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